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FAQ

WHAT ARE YOUR ACCEPTED FORMS OF PAYMENT?

A: We accept many common forms of payment including cheque, cash, and credit card. We also provide up to 90 days financing through Tabit.

wHAT IS YOUR RETURN POLICY?

A: We accept returns on unopened products up to 14 days after purchase with a 30% restocking fee. With produce, no claims can be made after 24 hours of receiving the product.

WHAT ARE YOUR DELIVERY MINIMUMS?

A: We deliver all across the lower mainland with as low as a $100 minimum. Vancouver Island, Okanagan, Kootenays, and Northern BC has a $400 minimum.

HOW MUCH IS THE DELIVERY FEE?

A: We deliver for free as long as the order minimum is met! For orders below the minimum, standard shipping rates apply. Please contact your assigned sales representative for further details.

I MISSED A PAYMENT. WHAT IS THE INTEREST RATE?

A: We charge a 1.5% interest per month on overdue accounts.

MY CHEQUE BOUNCED. WHAT IS YOUR NON-SUFFICIENT FUNDS CHARGE?

A: We charge a $50.00 fee for any bounced cheques.

KFFS was first founded in 1962 in the heart of Hong Kong. We are now based in Vancouver, Canada importing our products from Hong Kong, Mainland China, Thailand, Singapore, Taiwan and the USA, plus we also have a strong representation of domestic products. With over 60 years of experience, KFFS has established itself as a leader in the food service industry. We serve restaurants, bakeries, institutions, supermarkets and even other distributors. KFFS has cultivated long standing relationships with suppliers and combined with our expertise, we have been providing our valued customers with the best quality products at very competitive prices.

We provide customers with a full line of food service items, which include kitchen wares, paper and sanitary products, frozen seafood, meat and poultry, and fresh produce and many more, with over 5,000 items. We believe that Kwong Fung Food Service is big enough to serve and small enough to care.

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P 604.278.3373

Fx 604.278.3374

Toll Free 1.877.277.3373

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© 2024 by Kwong Fung Food Service. All Rights Reserved.

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